Department: Teller
Reports to: Assistant Branch Manager
Supervises: Tellers & New Account Tellers
Company Core Values:
- Respect/Golden Rule
- Commitment to Serve
- Flexibility
- Integrity
- Have fun!
Job Summary:
Coordinate and supervise all aspects of teller operations within the branch.
Major Duties & Responsibilities:
- Performs teller duties as required
- Perform New Account duties as required
- Coach, train, and develop Tellers & New Account Tellers
- Recognize business opportunities for new relationships and engage with customers on new account options
- Teller scheduling – maintain coverage as well as ensure all tellers receive proper training
- Order, balance and maintain vault and ATM cash
- In depth knowledge of bank policies, procedures and products in order to answer customer questions, explain available services, and refer customer to appropriate bank personnel
- Investigate and correct errors upon customer’s request in person, by telephone, or written correspondence, according to customer and bank record
- Assists tellers in solving customer problems and balancing issues, serving as an operational reference
- Champion deposit growth in the branch.
- Investigate teller losses and institute corrective procedures
- Excellent attitude dealing with tellers, customers, and management
- Maintain security and confidentiality of customer’s personal information
- Coordinate and provide constructive feedback during Annual Review process for Tellers with Retail Manager
Knowledge, Skills & Abilities:
- Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss of fraud
- Strong oral and written communication skills
- Ability to work under pressure in a fast-paced environment with a high degree of accuracy
- Knowledge of federal banking regulations including BSA, GLBA, Reg E, Reg D, Reg CC
- Ability to lean and adapt with new situations and to teach others
- Computer skills including but not limited to word, excel, and adobe reader and acrobat
- Ability to lead by example
- Must be able to become a Notary Public
Education & Experience:
- High school diploma or equivalent
- Prior cash handling and customer service experience preferred
Other Duties:
This job description in no way should be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Company Conformance:
In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Physical/Work Environment:
In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties, the employee is required to sit, talk, hear, lift up to 20 pounds, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.
Fair Lending & Bank Secrecy Act:
In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Fair Lending, HMDA and Bank Secrecy Act regulations and all other regulatory, security and bank policies.
First Federal Savings Bank is an Equal Opportunity Employer
